1. What makes your masks different from the rest?
Well, let's just start with the fabric choice - with a double layered mask that has a 100% cotton inner lining to make sure you feel comfortable. The pouch for a disposable filter, and we provide 3 filters with each mask. Our variety of designs and sizes make it easy to find a style that suits you and a size that fits you.
2. What are the different sizes that you have? How do I know if it will fit me?
We have approximate guidelines for sizing based on age for children and general size for teens and adults. Our smallest size is XS and is for toddlers from 1-5 years old, our S is for children from 6-12 years, M can fit teens and majority of women, L is our large size which fits Men and Women with slightly wider face shapes.
If unsure about the sizing, do get in touch with us and we will guide you in the right direction.
3. Will these masks protect me from Covid 19 or other serious infections?
These masks are non-medical masks and make no claim to protect against serious illnesses. Fabric masks are recommended by the World Health Organisation (WHO) as a means of providing a first layer of defense against infection in areas where there are many people or if recommended by the government.
Guidelines provided by the WHO on how to best wear a fabric mask are provided here.
4. What are the replaceable filters for and what do they do?
Our replaceable filters are made of 5 layers, including one layer of activated charcoal filter. They provide an additional level of protection and filtration. They can be changed every few days.
The size of the filters will not be exactly to the size of the fabric pouch as the mask pouches are designed to take a variety of sizes. The masks can even fit a medical disposable mask if folded and placed inside.
5. How do I take care of my fabric mask?
Made of easy care fabrics, your Mask Mood mask can be washed by hand or in the washing machine and left out to dry for the next use. It is recommended that you change your mask every 1-2 days to ensure cleanliness and hygiene.
6. How do I store my fabric mask?
Once you remove it for a short time, place it in a small plastic with a ziplock or flap in order to protect it from anything touching it or getting it dirty. Keep it in a clean location until next use. Make sure to clean every 1-2 days.
7. Do all your masks provide the same level of protection?
Yes we pride ourselves on providing function and beauty in all our products. Even our glamorous sequined collection looks fabulous on and gives great coverage for your mouth.
8. Do you customize masks?
Yes we do offer a customized service for larger orders. Customers can choose a color, design and any special markings or logos for that special event. Contact us and we will be happy to provide a quote for this service.
We also offer a personalization service as an optional add on for certain masks. Customers can choose to have their initials or their names on the mask.
9. Do you take wholesale orders?
Yes, we do offer wholesale prices for larger volume orders. We also provide corporate branding and custom designs for companies, restaurants, hotels and any other business entity. See here for further information.
10. Do you provide shipping to anywhere in the world?
Please see our shipping policy page for all details relating to delivery, logistics and customs for international deliveries.